All purchase shipping within the United States will receive complimentary shipping. With respect to the shipment of products and services sold through the Website, risk of loss and title for items purchased from the Website pass to you upon delivery of the items to the carrier. Should your item not be received but your tracking information indicates that your order was delivered, please contact paternosterluxury@gmail.com who will be able to further assist with filing a FedEx claim on your behalf.
Orders should arrive within 2-6 days, pending order approval.
We reserve the right to ship any packages via ground shipping at our discretion.
PO Box addresses are not accepted at this time.
Paternoster Luxury Fragrances does not ship to Guam, the Federated States of Micronesia, the Marshall Islands, the Northern Mariana Islands, the Virgin Islands, Palau or the Armed Forces (Americas, Europe, Pacific).
Please allow 1-2 business days of processing time once your order is placed. Once your order is fulfilled, the shipping method you selected will be applied.
If you have made an error entering your shipping address or need to make a change, please contact me and paternosterluxury@gmail.com, I will try to do what I can. Please note that change requests may add additional processing time to your order.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at paternosterluxury@gmail.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at paternosterluxury@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). We also do not accept returns for significantly used fragrances. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at paternosterluxury@gmail.com